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Our Approach

Core Values

Beyond our mission and vision, Familylinks is committed to six core values that inform our decisions.

  • Professionalism: We are honest with our stakeholders and have the courage to make hard decisions.
  • Stewardship: We are accountable and transparent to staff, consumers, donors and community partners.
  • Communication: We promote discourse that is inclusive, collaborative, and respectful.
  • Innovation: We continually measure and utilize resources to ensure we possess the highest quality of services for changing needs.
  • Empowerment: We believe in the ability to change and are committed engaging the wider community we serve.
  • Inclusion: We respect each other’s diversity and celebrate personal, team, and organization achievements.

Trauma-Informed Care

Familylinks employs Risking Connection, a trauma-informed care model that helps our staff understand and work with clients of all ages who have experienced trauma in the past. Risking Connection, developed by the Sidran Institute and administered via the Traumatic Stress Institute of the Klingberg Family Centers, is a curriculum that all Familylinks staff, from clinicians to administrators, complete in order to better understand the role of trauma in our lives.


  • Co-occurring Disorders: Mental health and substance use conditions often co-occur. In other words, individuals with substance abuse problems often have a mental health condition at the same time. Integrated treatment (treatment that addresses mental health and substance use conditions at the same time) is associated with lower costs and better outcomes such as: reduced substance use, improved psychiatric symptoms, decreased hospitalization, increased housing stability, fewer arrests, and improved quality of life. Familylinks treats the whole person; it’s the only way to truly help our clients grow strong for life.
  • Inclusion: Familylinks is committed to serving all clients in need, without regard to race, sexual orientation, gender identity or expression. All Familylinks staff are trained on the topic of LGBTQ issues so that we can better treat a demographic that is disproportionately represented in many of the populations we serve.

Partnerships and Accreditations

  • Familylinks is accredited by the Council on Accreditation, the standard-bearer for human service organizations. We received our accreditation in April, 2012.
  • Familylinks affiliate Vintage, Inc., is one of only two senior centers in the Pittsburgh area accredited by the National Council on Aging.
  • Familylinks is an organizational member of the National Alliance on Mental Illness.
  • Familylinks partners with the Mentoring Partnership of Western Pennsylvania to better serve clients of our Mentoring Initiative.
  • Familylinks is an Organizational Member of Rehabilitation Community Providers Association (RCPA)
  • Familylinks is an Associate Member of The Provider Alliance
  • Familylinks is an Organizational Member of Pennsylvania Association of County Administrators (PACA)-SCO/ID Committees
  • Familylinks is an Organizational Member of Autism Connection of PA
  • Familylinks is an Organizational Member of American Society on Aging
  • Familylinks is an Organizational Member of Early Intervention Provider Association

Evidence-Based Practices

Throughout Familylinks’ array of services, we employ a number of evidence-based and evidence-informed practices that have been shown to be effective. These include: